TOURS TERMS AND CONDITIONS

 

DEPOSIT & PAYMENT:
A non-refundable deposit of CAD$200.00 per person is due upon confirmation of your reservation. The balance is due 45 days before departure date.

CHANGES
There will be a CAD$50.00 change fee to any confirmed reservation.

CANCELLATION PENALTIES:
46 or more days prior to departure $CAD$250.00 (the amount of deposit).
45 to 21 days prior to departure 50% of tour cost.
20 days or less prior to departure 100% of tour cost.
Taxes and service charges:

Denovotours includes compulsory hotel taxes and service charges. Airport departure taxes are not displayed and should be paid separately.

In some instances involving special events (i.e Carnival, Reveillon) or special transportation, or in the case of tailored tours, the above conditions do not apply. Higher deposit will be requested and all payments will be fully nonrefundable from the outset.

 

 

THESE TOURS INCLUDE:
Accommodation
All prices displayed on www.denovotours.com are based on standard rooms at the hotel selected. All hotel rooms have private facilities. We reserve the right to substitute hotels of similar category without notice. In the event of a downgrade, a proportionate rate adjustment will be made. Special requests made for particular rooms, room location, bed types etc., other than those published on www.denovotours.com  are never guaranteed and may be subject to additional charges and are at the discretion of the hotelier or contractor.

Transfers
Where indicated in the itineraries you will be met by our local representative  at each airport upon arrival, and transferred to your hotel by coach, private car or taxi.

Taxes
These tours include all hotel taxes and service charges, but do not include  airport departure taxes in or outside of Canada.

Unused services
There will be no refund for unused services, hotel nights or any unused  portion of airline tickets.

Price increases
Denovotours reserves the right to increase the prices displayed on www.denovotours.com in order to protect against unplanned cost increases, or for any reason at its discretion and without notice. In that event, if the increase is higher than 7% of the published price including hotel taxes and service charges, the passenger may cancel his/her holiday and receive a full refund, except if the price increase is a result of increased government taxes.

Responsibility
Denovotours has taken the necessary steps to ensure that the services described on www.denovotours.com have been properly arranged and that their suppliers are reputable and efficient. However, it does not have control over them, and thus cannot be held responsible for their acts or omissions. The services provided are subject to the conditions imposed by these suppliers and their ability may be limited by their tariffs, condition of carriage, tickets, vouchers and international conditions and agreements.

Denovotours declines responsibility for any loss, damage, illness, injury, inconvenience, loss of enjoyment, anxiety, or fear from:

(A) The act, omission or negligence of any travel service supplier whose
product their clients purchase.
(B) Theft, strike, lockout, mechanical failure, governmental restrictions,
weather conditions or any other cause beyond our control.
(C) The client’s failure to obtain and carry all the required documents,
including visa, passport, tourist card, proof of immunization, valid driver’s
license.
(D) The client’s failure to adhere to schedules for missed flight connection.
(E) Personal injury or death.
(F) Unauthorized statements or acts or misinterpretations made by any
travel agency or its employees relating to the standards, quality, services,
and inclusions of the vacation programs described in this brochure.